Help Desk Assistant - Enterprise IM 1.0 - Akeni Help Desk Assistant can
be used with Akeni Enterprise
Instant Messaging IM. Sales
and support staff can interact
with customers in real time,
without the worry of costly
long distance phone calls or
the delays of antiquated
e-mail systems. Visitors just
need to click on the "live
help" button to chat without
having to install any
software. Some of our features
are: session transcripts for
future reference; team based
support that allows one
operator to call upon another
for assistance or to transfer
a session to another operator;
canned replies for frequently
asked questions; etc. You can
implement your corporate
instant messaging IM policies.
Help Desk Assistant - Enterprise IM 1.0
